Refund

Disputes & Refunds

Contacting the merchant

When using on-site checkout, you should first contact the seller to resolve your issue with a purchase. The seller has two working days to respond to you and attempt to resolve your issue.

When using commerce threads on Messenger , you can contact a seller up to seven days after payment has been made. The seller has one day (24 hours) to respond to you and attempt to resolve your issue.

Denied Claims

Reasons why your claim could be denied under this policy include:

The item received was the same as described by the merchant in your purchase
The claim was filed due to buyer's remorse
The item was received and the merchant verified the delivery of the product
You disputed the transaction with the bank that issued your credit or debit card
You didn't submit sufficient evidence requested by My-Conect to support your claim

Policy Abuse

If you file fraudulent claims for purchases made on My-Conect, we may disable your ability to make payments or take additional action on your account.

Refund

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