Data deletion instructions

1. Request deletion by email

You do not need to sign in to read these instructions or contact support. To request deletion of your My-Conect account or information received through a connected service, email [email protected] with the subject My-Conect data deletion request.

1. Send the request from your registered email address where possible. If you have lost access to that address, explain this so we can arrange another verification method.
2. Identify your My-Conect workspace and the connected provider, Page, profile or channel involved, if applicable. You may include a public account identifier to help us locate the connection.
3. State whether you want to delete a specific connection's stored data, your personal account, or a workspace you are authorized to manage. Explain if you want to retain any unrelated workspace data.

Do not send your password, social access tokens, API keys, full card details or unnecessary identity documents. A workspace owner should request deletion of shared workspace data; we will assess your authority before changing information belonging to other people.

Email a deletion request

This opens your email application. You must send the message to submit a request; opening the link does not create a request or delete information.

2. Disconnect a social account

If you still have access, open My-Conect's Connected accounts, choose the provider and use its Disconnect control. You need the appropriate workspace permissions. Disconnection removes the connection's usable stored credentials and cancels waiting deliveries associated with it.

You can also remove My-Conect's authorization in the social provider's app-permission settings. For Facebook or Instagram, use the relevant Meta account settings to remove the business integration or app access.

Disconnection is not full data deletion. Drafts, workspace membership, publishing history and limited audit or payment records may remain. Email support if you want those records assessed for deletion too.

3. What happens after your request

Deletion requests are reviewed manually by MY-CONECT ENTERPRISE. There is no automatic account-erasure button or instant deletion confirmation page. We will verify the request, clarify its scope if necessary, and explain the expected timeframe and any applicable legal limits.

Depending on the verified request, relevant information can include your account profile and sessions, stored provider identifiers and authorization data, drafts, schedules and workspace records. Shared content and records involving other workspace members require an authority and scope review rather than automatic removal.

We will communicate completion or any partial refusal to the verified contact address, including an explanation of information retained where applicable. You can request a status update by replying to the same support conversation. We handle requests within the periods required by applicable law rather than promising an unverified fixed turnaround.

4. Records and copies that may remain

Some limited billing, security, fraud-prevention or dispute records may need to be retained for a lawful and necessary purpose. Earlier copies may also remain in protected backups until their removal through the operator's backup process. We assess these limits and explain relevant exceptions as part of handling the request.

Deleting information from My-Conect does not delete posts already published to Facebook, Instagram, LinkedIn, X, Telegram or another provider. Remove those posts using the provider's own controls. Information held independently by a provider or payment processor is also subject to its own deletion process and legal obligations.

See the privacy policy for information handling and your rights, and the terms of service for account and billing conditions.