Terms of service

1. Your agreement with us

These terms govern your use of My-Conect, operated by MY-CONECT ENTERPRISE in Kenya. By creating an account or using the service, you agree to these terms. If you act for an organization, you must have authority to accept them and manage its workspace. You must be legally able to enter into this agreement.

Our privacy policy explains information handling. Contact [email protected] if you need clarification before using or purchasing the service.

2. Accounts, access and security

Provide accurate account information, keep your password private and report suspected misuse promptly. You are responsible for actions you authorize through your account and for giving teammates appropriate roles. Workspace ownership does not grant system-administrator access.

Only connect social accounts you own or are authorized to administer. Do not provide another person's credentials or attempt to bypass verification, permissions, subscription limits, access controls or a platform's rules. You remain responsible for keeping the required platform permissions active.

3. Your content and permitted use

You retain your rights in content you submit. You give us permission to store, process and transmit it only as needed to provide the requested service, including publishing to selected destinations and retaining relevant delivery records.

You must have the rights, permissions and lawful basis needed for that content and any personal information it includes. Do not use My-Conect for unlawful content, infringement, deceptive impersonation, harassment, malware, unauthorized access, spam or other activity prohibited by the destination platform.

Review the content, selected account, media URL and schedule before submitting. Public media URLs must remain accessible when the platform needs them. Manual sharing requires you to complete the post on the destination platform and explicitly confirm it; preparing a post does not publish it.

4. Social platforms and delivery

Facebook, Instagram, LinkedIn, X, Telegram, Paystack and other external services are operated by their respective providers. Connecting a service does not guarantee that every account, permission, media type or publishing feature is available. My-Conect is not endorsed by those providers merely because it integrates with them.

Publishing depends on provider access, account eligibility, working credentials, content rules, service availability and network conditions. Providers may reject, restrict or remove content and may change their APIs. We do not guarantee publication, delivery times, reach, engagement, revenue or permanent availability.

A queued or scheduled item is not a confirmed publication. If delivery is reported as uncertain, inspect the actual destination before trying again to reduce duplicate posts. Disconnecting a social account or removing data from My-Conect does not automatically remove posts already published on that platform.

5. Plans, prices and payments

The Billing page and checkout identify the plan, currency, price, duration and publishing allowance offered for a purchase. Complete payment only after checking those details. A zero-priced or manually assigned allowance does not establish that money has been collected.

Paystack processes hosted checkout. Paid access is activated only after server verification of the payment. A browser redirect or a pending payment does not itself confirm a purchase. Test payments do not activate paid subscriptions or establish real money received.

Current subscriptions cover a fixed period and require an explicit payment to renew; My-Conect does not automatically charge your card again. Early renewal of the same plan adds the purchased duration and allowance while preserving usage already consumed. Changing to another plan requires the current active plan to expire. Subscription expiry or exhausted allowance can prevent further publishing.

Before paying again for a delayed confirmation, use Check payment or contact support with the payment reference. For incorrect charges, duplicate payments, refunds or billing disputes, contact us promptly. We assess the purchase and applicable legal rights; nothing here removes a refund or other remedy required by law. Do not send card numbers, card security codes or payment secrets to support.

6. Service operation and suspension

We may maintain, change or temporarily pause the service, restrict features, or suspend access to address security, misuse, unpaid or expired access, legal obligations or provider requirements. We will provide notice where appropriate and reasonably practicable. Maintenance can delay queued publications; a provider request already in progress may still complete.

Keep your own copies of important content and records. Your responsibility to review provider-side posts continues when a connection, account or workspace is suspended. Contact support to resolve an account restriction or billing issue.

7. Ending use and requesting deletion

You can stop using the service and disconnect supported social connections. To request closure or deletion of an account or workspace information, follow the data deletion instructions. Support verifies authority, reviews shared-workspace information and explains records that must be retained.

Deletion requests are handled manually; there is no automatic account-erasure feature. Closure, disconnection and deletion do not by themselves remove published provider-side content, resolve an outstanding payment dispute or erase records that must lawfully be retained.

8. Legal rights, updates and contact

We will provide the service with reasonable care, but operation also depends on third-party systems outside our control. Nothing in these terms excludes or limits rights, obligations, remedies or liability that applicable law does not permit to be excluded or limited.

We may update these terms as features, legal requirements or business arrangements change. Material changes will be communicated through the service or your account contact details where appropriate. Prices and plan details are shown before a new purchase; changes do not rewrite the price of a previously confirmed payment.

Contact us about these terms or a dispute using the operator details below. Include enough information to identify the account or payment involved, without including passwords, access tokens or full card details.